ben77's Privacy Policy

Introduction & Applicability

ben77 is an online casino and betting platform operated for users in Bangladesh. We believe that protecting the privacy of each user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") applies to all users of the ben77 website and related services.

This Policy explains what types of information ben77 collects, why it collects them, how it stores and uses them, and what steps we take to protect your information. By continuing to use our platform, you are considered to have given your consent to the terms of this Policy.

What Information We Collect

ben77 collects various types of information in order to provide its services smoothly. This information comes from two main sources:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration or while using our services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for age and identity verification)
• Residential address
• Payment information — such as bKash, Nagad, Rocket, Upay or bank account details
• Content of communications with our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and browsing activity
• Information collected through cookies and similar tracking technologies (details in Section 6)
• Transaction history and gaming activity logs

Purpose of Data Use

ben77 uses collected information only for the following lawful purposes:

3.1 Service Delivery & Operations

• Creating, managing, and verifying your account
• Processing transactions — deposits and withdrawals
• Providing gaming services and bonus offers
• Delivering customer support services

3.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Verifying user age (for users aged 21 and above only)
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring account security

3.3 Service Improvement

• Analyzing and improving user experience
• Sending relevant offers and promotional information (with your consent)
• Resolving technical issues on the platform
• Implementing responsible gaming measures

Data Storage & Security

ben77 uses industry-standard technology to protect your information. Our security measures are as follows:

4.1 Encryption & Technology

• All data transmissions secured through SSL (Secure Socket Layer) encryption
• Payment information stored with special encryption
• Regular security audits conducted
• Two-Factor Authentication facility available

4.2 Data Retention Period

ben77 retains your information only for as long as it is needed or as required by legal obligations:

• Active account data is retained for the duration the account is in operation
• Transaction records are retained for a specified period after account closure to meet legal and regulatory requirements
• Once the designated period has passed, data is securely deleted or safely anonymized

Sharing Data with Third Parties

ben77 does not sell, rent, or trade your personal information. However, in certain circumstances information may be shared with trusted third parties:

5.1 Service Provider Partners

Limited information is shared with certain specialist service providers to keep our platform running properly:

• Payment processing organizations (solely to complete transactions)
• Identity and age verification services
• Technical infrastructure and cloud service providers
• Fraud detection services

These third parties receive only the information necessary for their specific tasks and are contractually bound to uphold our strict privacy standards.

5.2 Legal Obligations

In the following circumstances, ben77 may be legally required to disclose information to authorities:

• To comply with court orders or lawful government requests
• To comply with Anti-Money Laundering (AML) regulations
• To assist in the investigation of fraud or other criminal activity

Cookie & Tracking Technology

The ben77 website uses cookies and similar technologies to help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions and running the platform's core functions. These cannot be disabled.
• Functional Cookies: Used to remember language preferences and other personal settings.
• Analytics Cookies: Collect site usage statistics to help improve the platform.
• Security Cookies: Used to detect fraudulent activity.

6.2 Cookie Controls

You can go to your browser settings to delete non-essential cookies or control the acceptance of new ones. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

Your Data Rights

ben77 believes that every user should have full control over their own information. You have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. If you make a request through support, we are obliged to provide you with that information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can have it corrected. This can be done through account settings or by contacting our support team.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete some information completely.

7.4 Right to Withdrawal

For promotional communications, you may withdraw your consent at any time.

Protection of Minors

ben77 strictly provides services for adults only. This platform is for users aged 21 and above only.

We do not intentionally collect information from any person under the age of 21. Age verification during registration is mandatory. If we are informed of an account belonging to a minor, that account will be closed immediately and any collected information will be deleted.

Third-Party Links

The ben77 platform may sometimes contain links to third-party websites. Once you visit those websites, you will be subject to their own privacy policies. ben77 is not responsible for the data protection practices of those sites.

We recommend reading the privacy policy of any third-party site before visiting it.

Policy Changes

ben77 may modify or update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of the page

If you continue using our platform after any changes, you will be considered to have accepted the updated policy. You are therefore encouraged to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Direct support is available 24/7
• Language: Assistance is available in both Bengali and English

Our privacy team takes every request seriously and tries to respond as quickly as possible.